The United Steelworkers (USW) and the Canadian Union of Public Employees (CUPE) are working together to build a stronger voice for Cogeco technicians and customer support workers across Ontario.
Cogeco technicians install, repair and maintain cable and Internet services for customers and are taking part in a campaign to join the USW. Cogeco’s customer support and administrative staff in its contact centre operations are engaged in a campaign to join CUPE. Cogeco workers are pleased to see USW and CUPE move forward in a cooperative and coordinated way as they exercise their right to form a union.
Among the contact centre workers’ top concerns are improving shift scheduling, fairer performance targets, disciplinary measures and personal break times and responding to health and safety concerns.